A four-star average is quietly costing you half your calls.
Buyers compare you to three competitors before they ever dial. Whoever has more recent, better-answered reviews wins the call.
No reviews reads the same as bad reviews
When your profile shows nine reviews from 2021 and an unanswered one-star complaint, the customer doesn't investigate — they scroll to the next listing.
Trust evaporates
Most consumers read reviews before choosing a local business, and a stale profile signals a business that may not still be operating.
Rankings stall
Review volume, recency, and response rate are all local ranking signals. A quiet profile sinks in the map pack.
Price becomes the argument
Without social proof, you have nothing to compete on but cost — so you discount to win work you should have won on reputation.
How we fix it in the first 30 days
Automated review requests
Every completed job triggers a text and email ask at the exact moment satisfaction peaks. No awkward conversations, no forgetting.
24/7 monitoring
We watch Google, Facebook, and industry directories. New reviews are flagged instantly so nothing sits unanswered for days.
Managed responses
Every review gets a professional, on-brand reply through Merchynt — including a calm, recovery-focused response to the negative ones.
What six months looks like
- 11 total reviews, newest 14 months old
- 0 owner responses
- Not visible in the local map pack
- 148 total reviews, new ones every week
- 100% response rate within 24 hours
- Top-3 map pack in the primary service area
Everything in the review engine
- Text and email review request automation after every job
- Merchynt-powered monitoring across Google, Facebook, and directories
- Professional written responses to every review, positive or negative
- Negative review recovery workflow before it reaches your profile
- Review widgets embedded on your website for conversion lift
- Monthly reporting on volume, rating, and response time
Let's get your reputation working for you.
On the call we'll audit your current review profile against your top three competitors and show you the gap.
No contracts. No pressure. Just a plan.