Privacy Policy

1. Introduction

Adriano Local ("we," "us," or "our") operates the website adrianolocal.com and provides marketing services to local businesses, including website development, review management, Google Business Profile optimization, and customer relationship management (CRM) and automation services.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, submit a form, respond to one of our advertisements, or otherwise interact with our services.

By using our website or submitting information to us, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our website or submit your information.

2. Information We Collect

2.1 Information You Provide Directly

We collect information you voluntarily provide, including:

• ·Contact information: name, email address, phone number
• ·Business information: business name, business type or industry, business address, current website URL, approximate customer volume
• ·Communication content: messages you send us via forms, email, SMS, WhatsApp, or social media
• ·Scheduling information: details provided when booking a call or consultation
• ·Payment information: billing details for paying clients (processed by third-party payment processors — see Section 5)

2.2 Information Collected Through Advertising Platforms

When you respond to our advertisements on Facebook, Instagram, or other platforms, we may receive information you submit through native lead forms, including your name, email address, phone number, and answers to qualifying questions. This information is provided to us by the platform based on your profile and your responses.

2.3 Information Collected Automatically

When you visit our website, we may automatically collect:

• ·IP address and general location (city/region level)
• ·Browser type and version
• ·Device type and operating system
• ·Pages viewed, time spent, and referring URLs
• ·Cookie and similar tracking technology data

2.4 Information From Clients' Customers

When providing services to business clients, we may process information belonging to our clients' own customers (such as names, phone numbers, email addresses, and review content) on our clients' behalf. In these cases, we act as a service provider, and our client remains responsible for how that information was collected and for obtaining any necessary consents.

3. How We Use Your Information

We use the information we collect to:

• ·Respond to your inquiries and provide requested information
• ·Deliver the services you have requested or purchased
• ·Contact you by phone, email, SMS, or messaging apps regarding your inquiry or account
• ·Send follow-up communications about our services
• ·Schedule and conduct consultations
• ·Process payments and maintain billing records
• ·Improve our website, services, and marketing
• ·Measure advertising performance
• ·Comply with legal obligations and enforce our agreements

4. SMS and Text Message Communications

If you provide your phone number, you consent to receive text messages from us related to your inquiry, your account, or the services you requested. These may include automated messages.

Message frequency varies. Message and data rates may apply.

To opt out, reply STOP to any message. You will receive one confirmation message and will not receive further marketing texts. Reply HELP for assistance.

Opting out of text messages does not opt you out of email communications or affect messages necessary to provide services you have purchased. Consent to receive marketing messages is not a condition of purchasing any service.

5. How We Share Your Information

We do not sell your personal information.

We may share your information with:

• ·Service providers and platforms that help us operate our business, including CRM and automation platforms, email and SMS delivery providers, website hosting providers, scheduling software, analytics providers, payment processors, and marketing service vendors. These providers are authorized to use your information only as necessary to provide services to us.
• ·Advertising platforms such as Meta (Facebook and Instagram) and Google, for the purpose of measuring and improving advertising performance.
• ·Legal and safety purposes, where required by law, subpoena, or legal process, or where we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• ·Business transfers, in connection with a merger, acquisition, financing, or sale of assets, in which case your information may be transferred as a business asset.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies, including advertising pixels from Meta and Google. These help us understand how visitors use our site, measure the effectiveness of our advertising, and show relevant ads to people who have visited our website.

You can control cookies through your browser settings. Disabling cookies may affect the functionality of our website.

You can also manage advertising preferences directly through Meta and Google's ad settings, or through industry opt-out tools such as the Digital Advertising Alliance's opt-out page.

7. Data Retention

We retain your information for as long as necessary to fulfill the purposes described in this policy, including maintaining business records, providing ongoing services, and complying with legal obligations.

If you request deletion of your information, we will delete it unless we are required to retain it for legal, tax, accounting, or legitimate business purposes.

8. Your Privacy Rights

Depending on where you live, you may have the right to:

• ·Know what personal information we have collected about you
• ·Request a copy of your personal information
• ·Request correction of inaccurate information
• ·Request deletion of your personal information
• ·Opt out of marketing communications
• ·Opt out of the sale or sharing of personal information (we do not sell personal information)
• ·Not be discriminated against for exercising these rights

California residents have specific rights under the California Consumer Privacy Act (CCPA/CPRA), including those listed above.

To exercise any of these rights, contact us using the information in Section 12. We may need to verify your identity before fulfilling your request.

9. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

10. Children's Privacy

Our services are directed to businesses and are not intended for individuals under 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will delete it.

11. Third-Party Websites

Our website and communications may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party site you visit.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us at:

13. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. Material changes will be communicated through our website or by direct notice where appropriate.

Your continued use of our website or services after changes are posted constitutes acceptance of the revised policy.

This policy is provided as a general template and does not constitute legal advice. Consult a licensed attorney to confirm it meets the requirements applicable to your business.